![]() ![]() It is all driven by the end user, who can randomly switch activations from one machine to another, as many times as they like. But GV's system is too flawed, it's not user friendly and far too time consuming when you inevitably have to contact support and all the chasing that entails. This is getting quite silly now as I've had a similar issue last year on a different license that also stopped me from working.Īlthough I would personally have still preferred a physical dongle, I don't mind the online/software type activation systems, when they work. Request is tampered, error code: ERROR:13 An unexpected error occured. Then I tried an offline/online activation using the ID/response keys, and I got this, Please go to Advanced Search and search for any line items that have 0 copies left. No activatable line items with any copies left are found. Here's the error I get when first signing in, and this was after it first complained about the serial. Unfortunately, it doesn't get any better. Have you checked your license to see how many times it has been activated by clicking manage licenseĪlso, is computer date and time correct?Thanks for the input Anton. I will also have to finish these next few edits on Prem, not the best advert for GV or the best option for an Edius user. I'm now having to work with Adobe, because its licensing simply works. I'm a serious Edius user who champions the product at every opportunity, but am unable to use it right in the middle of a production and at a time that I can't afford any down time. If GV need any feedback on the Edius activation system, then hopefully this post is pretty self explanatory and shows, once again, a serious problem with it. I've just downloaded Prem from a Cloud account I use, deactivated and reactivated licenses, and now have a working NLE to carry on working with. In the time during this post being active, and suspecting things were not going to be straight forward to sort out, I've had to switch to Adobe Prem. Unfortunately, contacting support isn't an option at 8PM on Sunday. They may be able to sort the issue for you.Thanks again Steve. # Or should I run the 8.22 setup to get rid of 8.I honestly don't know what the limit is for NFR serial-numbers. # Is there a download / thing / whatever that enables me to manually update the GV license manager? Please fix the issues and then retry setup."īesides the fact that I am really becoming angry about this ridiculously bad documentation of the whole licensing system, I need a solution now. One or more issues caused the setup to fail. ![]() A newer version of Edius 8 is already installed. When I try to rerun the 8.3 setup.exe in order to maybe finally treat GV License manager manually, setup aborts with the message "Setup failed. Only the error code has additional numbers: 3.22AB0.4EEE.21 When I try to start the License Manager, it tells me the exact same. This GV License Manager is not the newest version. When I try to start Edius, I get the error message "Activation failed. # After reboot, unfortunately License Manager did not seem to be updated. # Since I could not close License Manager manually, I chose the automatic option. ![]() # During the installation it asked me to close License Manager or let itself close License Manager and reboot the whole thing after installation. # I did so by letting 8.22 as it was and then running the 8.3 setup.exe on top. # So, I wanted to update my 8.22 WG to the new 8.3 (on Win7). ![]() Also, general information about installation of updates are missing or well hidden on the GV website. Maybe I was not patient enough.Īt least, I tried to find information in the 8.3 release notes, but could not find anything (or was too blind to see). ![]()
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